Refund Policy

RETURNS

Our policy lasts 3 days. If 3 days have gone by since receipt of your order, unfortunately we can’t offer you a refund or exchange.

Due to sanitary reasons, items may only be returned and/or exchanged if the item(s) is received defective. Returns will not be issued for incorrect sizing. Sizing information is available for each product listing, most of the items are true to size (TTS); however, it will be noted if an item runs bigger or smaller.

If the item(s) is defective, send photo evidence to orders@theelliejoco.com.

Defective items will be eligible for store credit only. No cash refunds.

Additional non-returnable items:

• Gift cards

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a virtual gift card will be issued to the email address provided when you placed your order.

Late or missing refunds

If you have not received your virtual gift card, upon approval of your refund, within 48 hours please contact orders@theelliejoco.com

 

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at orders@theelliejoco.com

 

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.